Technical Software Support Staff

Job Description

[Responsibilities]

• Customer support for our software
• Daily support on customers sales operation and other functions in the system
• Generating daily and monthly sales report using database management tools, Excel and other tools in the system
• Software testing with our owned developed software
• Visit customers offices to collect requirements and issues, and also provide training to customers
• Other tasks assigned by managers

[Requirements]

• Can communicate and happy to work with customers
• Knowledge of SQL and Excel. Knowledge of MySQL is a plus
• Experience of using any database management tool (such as HeidiSQl, SQLyog, etc.)
• Be able to work on public holiday and weekend (Saturday)
• Be able to understand customer business requirements and logic quickly

[Working day/hour]

• Working day: Monday to Friday
• Working hour: 8:00am – 5:00pm (1 Hour lunch break,12:00PM – 1:00PM)

[Allowance & benefits]

• Annual Leave: 18 days
• Transportation: Gasoline (Claimable)
•  Phone Card: Yes
•  Insurance: NSSF and Forte
•  Seniority Payment: Yes (7.5 days ×2 time/year)