Collection Officer (CO)

Job Description

[Requirements]

• Graduated students in any field or have working experience 2 years in the financial sector.
• Be able to drive a car and must have a car driving license.
• Strong commitment with field work.
• Good interpersonal skills.
• Good communication skills.
• Good calculation and explanation in number.
• Be able to communicate, read, and write English.
• Microsoft Word, Excel, internet, email etc.

[Responsibilities]

• Monitor and manage a portfolio of delinquent loans.
• Perform collateral sale.
• Call to overdue customer, workplace, business place, witness, relatives, friends and parents.
• Site visit for finding resolutions or negotiations with NPL customers who are late repayment to pay normally, pay off, restructure, pay partial, reschedule and any agreement as well as possible.
• Provide good customer service and support to loan customers during the recovery process.
• Recommend taking legal action, booking provision, or taking any measures for NPF cases that are non-negotiable, with no contact or running away.
• Record and update regularly delinquent customers’ status for any action.
• Update collection reports and activities (call and visit) in to system.
• Monitor daily, weekly and monthly target and actual result.
• Prepare a credit proposal (pay off, restructure, normalize, pay partial, take legal action, book provision…) to manager for any decisions.
• Ensure policy & guideline are complied
• Perform other duties as assigned by manager.

[Working day/hour]

• Monday –Friday
• 8:00am – 5:30pm (8hours/day, Lunch break: 1hour and haft)

[Allowance and Benefit]

• Annual Leave: 15 days
• Others Allowances