Customer Service (Logistics)

Job Description

[Responsibilities]

• Schedule outbound and inbound shipments.
• Provide input and complete freight bills.
• Assist with the communications with carriers when issues arise.
• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
• Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
• Keep communication flowing with customer on a daily basis to ensure the highest customer service.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.

[Requirements]

• Bachelor’s degree
• Good Conversational in English
• Working experience in Logistics Company
• At least 1-2 years experience as logistics customer Service
• Male/Female

[Working day/hour]

• Working day : Monday – Saturday (Morning)
• Working hour : 8:00AM – 5:00PM

[Allowance and Benefit]

• Transport Allowance: Include in basic salary
• OT pay: Yes
• Annual Leave: 18 days
• NSSF: Yes
• Seniority Bonus: Yes (7.5days/6month) or Severance Pay (5%)