Senior Collection & Assessment

Job Description

[Requirements]

• Education: Bachelor Degree
• Gender: Male
• Experience: At least 2 years in credits or collections and assessment and have past experience working in a call center
• Strong interpersonal skill, Problem-solving skills
• Fast learner and repeat accurately
• Ability to speak, listen, & write in English
• They must also know the state laws governing the collection of debt, physical check on customer documents and the laws as mandated by the Fair Debt Collection and Assessment Practices Act.

[Responsibilities]

• The Senior collection & assessment oversees his team of collectors and physical check on customer documents and site visit.
• They ensure his staff is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position.
• They input data and creating spreadsheets showing the progress of his staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
• They supervise and coordinate activities of customers engaged in collecting overdue payments for charge accounts or loans from customers of banks.
• They review delinquent account records to determine which customers must be contacted for collection of overdue accounts.
• They organize collection work load according to degree and amount of delinquency and assign accounts to workers for collection.
• They write letters or approve form letters for use in collection attempts.
• They authorize or refer accounts to manager for repossession and legal actions against debtors.
• They may assist subordinates with collection activities in difficult cases.
• They may supervise and coordinate activities of clerical workers in related activities.

[Working Day/Hour]

• Working Day : Monday to Friday
• Working Hour : 8:00am to 5:00pm (8hours/day, 1hour lunch break)

[Allowances & Benefits]

• Annual Leave 18days
• NSSF
• Seniority Bonus
• Insurance
• Phone and transportation Allowance
• Others…